The chargeback can be for the total transaction amount or a lesser amount. In the case of friendly fraud, that reason could be completely invalid and. Chargeback reason codes 71 and 4808 are caused when merchants ignore a declined authorization response from the issuer and attempt one of the following actions: Forced posting. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. It indicates that the merchant has not properly deposited the transaction amount within the card network’s acceptable time frame and a chargeback will be issued as a result. Written by Chargeback Gurus. message. Fraudulent TransactionsReason Code: Explanation: Incorrect Card Number: American Express P01, P22; Discover IN; Mastercard 4808; Visa 12. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. Cardholders and card issuers can place disputes on transactions for a variety of reasons including product returns, defects, cancelled reservations, and card processing errors. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableAn ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. The system does not accept blank as a value, even if it is defined in the user defined code table. "Acceptable Reason Codes" has the meaning set out in section 2. Unfortunately, it is pretty challenging to prevent friendly fraud. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. Use this guide as a quick resource for Visa chargeback reasons at a. Make sure your sales agreements, terms and conditions, and other policy documents clearly address your. They may also have requirements that must be met in order for a transaction to be eligible for coverage, such as delivery confirmation. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. 18167 US Highway 19 N Clearwater, FL 33764 877. . Your firm needs to embrace a customer-centric approach focused on transparency and. A chargeback happens when a customer requests for a transaction to be reversed. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. FR2 Fraud Full Recourse Program. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. 102. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. 1: goods not received. These codes can help a merchant with an inquiry or chargeback reversal. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. Chargeback reason code 11. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time. For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. M10: Vehicle Rental - Capital Damages: M49: Vehicle Rental -. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. 3: Goods or services were not as described: C31: RM: 13. many chargeback reason codes that exist today. 1 Quick Reference Lead. Below is a list of Mastercard chargeback codes used in eCommerce. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargebacks. Step #2 | Report the Scam to PayPal. Discover: Reason Code 4755 Non-receipt of goods or services. MasterCard - 4863 Cardholder Does Not Recognize - Potential Fraud. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Reason codes are created by the major. This code tells you why the customer or bank initiated the dispute. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 3: Goods or services were not received: C08: RG: 4855: 13. Visa - 10. REQUEST A DEMO. 3. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. You’ll put that reason code, the transaction amount and authorization number, and state that the. Information on proper voice authorization procedures may be needed for ‘referral’ responses. They either issue a chargeback to the merchant’s bank, or they find that the charge is authentic and side with the merchant. This provided a number of insights into the typical. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. Contact us here or call us at 1. Discover chargeback reason code 7030. 5%. All card brands have their own number of codes). prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Dispute Category. Many subscription payment disputes are made under code 13. Make sure you differentiate between card-absent and card-present transactions during clearing by noting internet phone, or mail orders. Try Shopify free for 3 days, no credit card required. Visa chargeback reason code 75 is filed as an honest mistake. 4: Other Fraud – Card-Absent Environment. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. 0 only applies to reason code 10. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. 4853 – Cardholder Dispute – Goods or Services Not Provided. 4853 – Cardholder Dispute – Credit Posted as a Purchase. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. Using the same link provided above, contact PayPal to report the scam. According to our research, friendly fraud will represent six out of every ten chargebacks. The chargeback transfers funds from the acquirer to the issuer. 3? Visa chargeback reason code 13. Issuing banks follow standard rules to validate a chargeback and then associate it with a specific reason code according to the evidence that was provided. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. In that way, winning one dispute may help prevent the next chargeback to come after it. The shorthand description is “EMV Liability Shift Non-Counterfeit Fraud. Added the following fields - Store ID, Credit Card Chargeback Reason Code. the requested documentation, your account will be debited. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). Category. 101. Credit card fraud is a big problem for eCommerce merchants, leading to many true. Additionally, one clearing transaction. M10. Chargeback Reason Codes. A reason code is how banks categorize the reason for a chargeback. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. This list can provide you with a brief detail on the reasons for chargebacks. Please note that the most common Chargeback reason code for Allocation disputes is 10. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. With the right compelling evidence,. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. Simplify reason codes; Let’s look at each of these objectives a little more closely. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. 2. Discover uses unique codes to explain those reasons to merchants. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. WEX began issuing chip cards in Q4, 2020. 1. Merchants can find a. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. There are plenty of reasons as to why this would happen, hence the many. There are two parts to this. M49 — Vehicle Rental – Theft or. You processed a transaction with the counterfeit card on a terminal that wasn’t EMV-compliant rather than using a chip reading device that would have detected the fraud. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. 1 falls under the “Processing Errors” category. Now, compliance cases must be submitted through Visa Resolve Online (VROL). A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. compliance process depending on whether a chargeback right exists. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. If more information is needed, you’ll either receive an Inquiry or a Chargeback. Different card networks have different reason code systems. Reason Code 11. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Visa, MasterCard, and American Express all list compelling evidence by reason code. Updated Disputes/Chargeback Policy Coming April 2024While the updates have been published, they do not go into effect until Oct. Chargeback Reason Codes. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. This means providing evidence that will undermine the cardholder’s claim. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. M10. Every chargeback is different, so the evidence you provide will vary depending on the reason for the chargeback and the documents you have available. During this process, the representative of the institution examines the reasons’ list. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. What is a chargeback time limit? The chargeback response. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. The cardholder has a chip card and someone made a counterfeit copy of it. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 10. Read chargeback reason code descriptions carefully, especially if they include any transaction modifiers. Field name: reasonCode. Friendly fraud. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. ; Resources. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. ; Help Center Find answers to common questions about Midigator’s technology,. Review your credit card processor’s policies to understand its chargeback dispute process. You’ll put that reason code, the transaction amount and authorization number, and state that the. This liability shift essentially provides merchants. Each of the major card brands, including Visa,. Each chargeback comes with a code that designates the reason it was filed. When the customer disputes a charge, the issuing bank then begins the chargeback process. Each card issuer follows their own standards for defining reason type, code and its format. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). These disputes are commonly referred to as friendly fraud. Duplicate Processing. The most comprehensive guide to chargeback reason codes. Follow the Rules. And chargeback guarantees aren't without. A new chargeback notice is created. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. 3: Goods or services were not received: C08: RG: 4855: 13. 16, 2021. Once you know why a chargeback happened, you can start building a case to address the claims that were. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. R13 No Reply. Reason Codes Category 4: Processing Errors. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. By entering your email, you agree to receive marketing emails from Shopify. The list of chargeback reason codes in this article. All chargebacks start with a customer making a purchase in person, in an app, or online. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Those reasons are explained through the corresponding reason codes. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. You can learn more about each one by visiting the Mastercard Chargeback Guide. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. That suggests that in the times when merchants. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. Pursuant to the Fair Credit Billing Act. Typical chargeback reason codes are: DA: Disputed amounts DD: Unearned (disallowed) discount amount Note. Either the acquiring or issuing bank could initiate the chargeback. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. A chargeback is the potential outcome of a disputed credit or debit card transaction. Now, the cardholder claims the purchase was unauthorized. The cardholder claims the merchant incorrectly billed for capital damages. Now, the cardholder claims the purchase was unauthorized. Protect stored cardholder data. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. It was originally just one facet of legacy reason code 81. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Thus, the easiest way to prevent chargeback reason code 75 from being. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. Check with the issuing banks to determine what time limits may apply to you. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Updated August 23, 2023. It is caused by things like beliefs, opinions, morals, regrets, fear, and confusion. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. The cardholder says they were incorrectly charged for capital damages for a car rental. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,The assigned chargeback reason code outlines why a customer submitted the dispute. 105. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Chargeback. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Chargeback reason code 10. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. Valid Values/Format: 22 - First Chargeback Handling Fee. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type. 9808; info@chargebacks911. Each of these situations was given an alphanumeric identification code called a chargeback reason code, which is meant to explain the reason for the dispute. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Chargeback reason codes. Each of these situations was given an alphanumeric identification code called a chargeback reason code, which is meant to explain the reason for the dispute. 1 for Visa, 4842 for Mastercard, and LP for Discover). 1 Goods and Services Related Issues 1. “Credit Not Processed,” the reason code for unreceived refunds, accounted for 12% of consumer disputes at the height of the pandemic. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. “Visa has 28 different reason codes. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 3. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. About American Express chargeback reason codes. Chargebacks are a major threat to businesses big and small. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. At Visa they used to receive reason code 98. Representment Documentation. Other countries. Visa Chargeback Life Cycle. 4 Other Fraud Card Absent. There are two types of invalid chargebacks. Fewer chargeback reason codes. 1Chargeback. ” This code indicates the merchant made a swiped or keyed transaction with a counterfeit card rather than scanning the EMV chip. Visa chargeback reason code 75 is filed as an honest mistake. The network hasn't wholly disallowed some old codes. Specify the invoice date and net due date that you want the system to assign to chargebacks. Blog and Articles; Success Stories; Chargeback Reason Codes;. The Electronic Fund Transfer Act is a piece of US legislation that requires banks to provide certain information to customers regarding electronic fund transfers (EFTs). Visa is planning to shake up the chargeback process with new compelling evidence rules for fraud disputes with Reason Code 10. Time and Labor. 2 EMV Liability Shift. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. Based on the information provided, Paymentology will investigate the transaction being disputed. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. 7. These are all the known American Express chargeback codes. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. At Visa they used to receive reason code 98. Which is meant to know the reason for the dispute. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 7: Defective goods and services: C32: RM: 13. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. What is Visa chargeback reason code 10. 634. 1, "Compelling Evidence for goods/services notChargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Vehicle rental-capital damages, theft or loss of use. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. M10: Vehicle Rental – Capital Damages: Inquiry/Miscellaneous: M49: Vehicle Rental – Theft or Loss of Use: Inquiry/Miscellaneous: R03:. The bottom line: true fraud and chargeback prevention requires a more comprehensive. Fraud liability shift - counterfeit. Reason Code Description 4750 AL Airline Transaction Dispute 4541 AP Recurring Payment. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. ”. The chargeback fee debit appears in the STL as T0106. As a merchant, you face the brunt of chargeback losses. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Fight; Prevent;. Reason . Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Scenario 2. Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. Your establishment may only bill for capital damages when you have obtained a signed and dated acknowledgment of responsibility. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. Only an issuer can initiate the chargeback process. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. processed the transaction correctly. But, merchants should be aware that, eventually, everyone will be required to use the new designations. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) These chargebacks occur to resolve chargeback-related disputes between network members. Specify the invoice date and net due date to assign to chargebacks. 10. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Responding to Mastercard Reason Code 4853 Chargebacks. Once you receive this notification, you have 11 days to submit a response. Updated the following columns - card type, response due date. Batch chargeback process. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Credit not processed for cancelled or returned goods and services 2. 2 falls under the “Fraud” category. 2 Added chapter providing information about the DiscoverChargeback guarantees usually carry some fine print—they may only cover certain chargeback reason codes, or only cover costs up to a certain dollar amount. . American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card. Assemble Your Evidence. *These networks do not have specific reason codes assigned to dispute; however, any retrieval that is received without a reason code will be assigned a default code of 1. In short: capture is the point at which you get paid for a sale. If you do perform a key-entered transaction, make a manual imprint of the card. Reason codes. Take the time to note the following dispute reason codes for Visa. It is important for the merchant to know about the American Express Chargeback Reason Codes when dealing with a chargeback. Info Us; In and. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. The chargeback can be for the total transaction amount or a lesser amount. Chargebacks occur. Thus, the easiest way to prevent chargeback reason code 75 from being. 2. 2? Visa chargeback reason code 10. The first is true fraud, where someone used stolen credit card or account information to make a purchase. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Visa chargeback reason code 11. 1. Not only do you need to know how long the timeline is, but you also need to know when the clock. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. ” This. If more information is needed, you’ll either receive an Inquiry or a Chargeback. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Each major credit card company has its own list of chargeback reason codes that describes the chargeback. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. The good news is that most of these invalid claims are disputable by the merchant. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Chargeback reason code 10. 1.